You can change the password you entered when you first registered at any time after you have signed in by clicking the "Change Password" button.

You will be taken to the Change Password pages where you should enter your old password, new password and confirmation of your new password into the fields provided. After doing so, press the "Save" button.

You will be asked to confirm the changes, so, if everything is OK, press "OK" otherwise press "Cancel" to go back and correct the error.

Loot in The Loft offers the facility to include a picture with your listing - buyers like to see what they're getting and "a picture paints a thousand words" as they say.

Clicking on the Sell link will take you to the Sellers pages where you will find all the information you need (instructions, file browse buttons, etc.) to upload pictures to your listing.

Points to note:

If you wish to complain about the goods you viewed, please bear in mind a few points before you do so:-

• Is the description poetic licence on the Sellers part, that's up to you to decide.

• Remember that most problems can be resolved quite easily if the time is given to do so.

• If the goods are significantly not as described, you can contact us at customerservices@lootintheloft.com to file your complaint.

NOTE TO SELLERS:  If you consistently misdescribe your items, all of your current listings will be removed from sale and your account cancelled immediately with no refund of listing fees given.

As Email is a direct member to member communication channel, there is no way for Loot in The Loft to control it.

We would therefore request, that all members respond to Emails received in a timely and courteous manner. Please respect other members, as you would expect them to respect you.

If you do receive an Email that is offensive, or in any other way unwelcomed, you can do one (or all) of a number of things.

1. Set your Email program so that it won't allow the senders' incoming mail into your inbox. If you cannot do this, please do not be tempted to reply.
2. Report the sender to Loot in The Loft, including message headers and Email content.
3. Report it to the senders' ISP or Email provider.
4. If you are personally threatened in the Email and fear for your safety, inform the Police.

NOTE: Loot in The Loft believes that the trust and respect all of our members have for each other is of the utmost importance. To this end, we have this policy in place governing the use of Email as a contact method. If you breach this policy, all of your current listings will be removed from sale and your account cancelled immediately with no refund of listing fees given.

Loot in The Loft will not accept any profane or vulgar language on the site. Any form of racist or hateful language, implied or otherwise, is also banned from the site

As Email is a direct member to member communication channel, there is no way for Loot in The Loft to control it.

If you receive an Email that is offensive, or in any other way unwelcomed, you can do one (or all) of a number of things.

1. Set your Email program so that it won't allow the senders' incoming mail into your inbox. If you cannot do this, please do not be tempted to reply.
2. Report the sender to Loot in The Loft, including message headers and Email content.
3. Report it to the sender's ISP or Email provider.
4. If you are personally threatened in the Email and fear for your safety, inform the Police.

NOTE: Loot in The Loft believes that the trust and respect all of our members have for each other is of the utmost importance. To this end, we have this policy in place governing the use of Email as a contact method. If you breach this policy, all of your current listings will be removed from sale and your account cancelled immediately with no refund of listing fees given.

Our policy for the listing of items is in place to promote a safe trading site which is fun to use. If you choose to sell items as a selling member, you must understand our selling policies and comply with all applicable laws and regulations as per Loot in The Loft's User Agreement.

As a part of the Listing Policy there a a number of items which are prohibited from being listed on the site.

Some examples of these are

• Illegal items or those that encourage illegal activity.
• Items that are racially inappropriate.
• Listings that do not offer an item or service for sale.
• Services that are illegal, or that breach Loot in The Loft's User Agreement.
• Any listing that promotes any form of prize giving.
• Any listing that we feel is inappropriate to be listed on the site (at our sole discretion).

Account security is one of Loot in The Loft's prime objectives. It is essential that you protect your UserID and Password in order to ensure your use of Loot in The Loft is as enjoyable as possible.

If you know (or suspect) that an unauthorized person has knowledge of your account details, please take the following steps to secure your account:

• Firstly, you must check with anyone who you have given access to your account, to ensure that they have not changed any details.

• Sign In and change your password.

• If you cannot Sign In, click on the register link, then on the Registration page, press the "Request New Password" button, answer your secret question and a new password will be sent to the Email address registered to your account.

Please Note: Loot in The Loft will NEVER contact you via Email requesting personal or sensitive information such as passwords. If you receive an Email purporting to be from Loot in The Loft asking for such information, please refer to the Websites Impersonating Loot in The Loft section in Help W and follow the instructions to report it.

To help protect our members from potential fraudulent activities, there are a few simple precautions both Buyers and Sellers should take.

Buyers need to Avoid:

• Sending cash or cheques through the post as payment for an item, even if the Seller contacts you with promises that they will send you the goods if you send them the payment first. You will more than likely never see either of them again.

• Paying with any instant money transfer services such as Western Union. You will more than likely never see either your money or the item again.

In all cases, go and view the item and pay in person.

Sellers need to Avoid:

• Parting with your items before you have either cash or cleared funds from cheques etc. in your account to fully pay for it. If you let your item go without full payment, you will more than likely never see the item or the money again.

• If you accept a deposit, do not let the item go until the rest of the payment has been received.

Whether you're a Buyer or a Seller, communication with the other trading partner is essential for a trouble free transaction. 

To help protect our members from potential fraudulent activities, there are a few simple precautions both Buyers and Sellers should take.

Buyers need to Avoid:

• Sending cash or cheques through the post as payment for an item, even if the Seller contacts you with promises that they will send you the goods if you send them the payment first. You will more than likely never see either of them again.

• Paying with any instant money transfer services such as Western Union. You will more than likely never see either your money or the item again.

In all cases, go and view the item and pay in person.

Sellers need to Avoid:

• Parting with your items before you have either cash or cleared funds from cheques etc. in your account to fully pay for it. If you let your item go without full payment, you will more than likely never see the item or the money again.

• If you accept a deposit, do not let the item go until the rest of the payment has been received.

If you wish to complain about the goods you viewed, please bear in mind a few points before you do so:-

• Is the description poetic licence on the Sellers part, that's up to you to decide.

• Remember that most problems can be resolved quite easily if the time is given to do so.

• If no resolution can be found from direct communications with the Buyer/Seller or you have been defrauded, contact your local police force - to find their contact details go to http://www.police.uk/

• If the goods are significantly not as described, you can contact us at customerservices@lootintheloft.com to file your complaint (please inform us of the details - but if you are not satisfied with the item - don't buy it).

We do not allow the publication of any members' contact details on this site. This is to aid us in the protection of individual members privacy.

Therefore, we would ask if you are aware of any breach of this policy, please report it to customerservices@lootintheloft.com and include their UserID and any other supporting information if possible.

NOTE:  If you engage in publishing other members' contact details on this site, all of your current listings will be removed from sale and your account cancelled immediately with no refund of listing fees given.